What Is STAMP
Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP allows you to systematically determine how well you are delivering on what is most important to your customers, so you can create action plans for internal and external solutions.
What Is STAMP
With an intuitive dashboard, STAMP visualizes the gap between importance versus performance, alerts key managers when accounts are underperforming, and tracks account and team performance over time. By transforming customer data into user-friendly insights and visualizations, STAMP delivers a playbook for keeping your highest-value customer(s).
STAMP empowers organizations to systematically analyze what’s most important to their customers, measure performance in key categories, and implement remediation and retention plans – down to the individual client level. The result is significantly improved renewal rates, increased recurring revenue, and maximized customer lifetime values.
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#CSM #CustomerSuccess #CustomerRelationshipManagement #DataVisualization