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Tel: 312-981-2102
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STAMP Produces Multiple Real Time Dashboards
STAMP produces a dashboard on every client visualizing company performance across key areas of customer need. Each dashboard has 3 parts:
Top: Overall Perspectives & Customer Sentiment
Provides high-level summary of account performance on key indicators such as Net Promoter and Ease of Doing Business. An overall “customer sentiment” score is also provided, based on STAMP’s proprietary algorithm.
Middle: Category Scorecard
Visualizes average importance and performance scores showing how your company is meeting the needs of customers and accounts in key categories, while providing alerts when client needs are not being met.
You can have as few as 3 or as many as 6 categories.
Bottom: Statement Metrics By Category
Each category is made up of a series of statements. This section shows performance versus importance for each statement, quantifies the gap, and identifies whether you are exceeding, meeting or underperforming.
STAMP also produces performance management dashboards to compare each account manager against his or her peer group to see who is leading, at parity, or lagging.
Top: Likelihood To Recommend
Summarizes each account manager’s Likelihood to Recommend and Ease of Doing Business scores, relative to their peers.
Middle: Alert Overview
Summarizes the number of alerts by account manager relative to the total.
Bottom: Category Performance
Shows each account manager’s category average scores relative to their peer group, including the gap and alert status.
For any campaign, STAMP provides aggregate dashboards visualizing customer sentiment, NPS and other overall perspectives, category metrics, and alerts by STAMP.
Top: Summary Metrics
Shows an overview of the Likelihood to Recommend and NPS score, Ease of Doing Business, and completion status.
Middle: Major Category Alerts
Visualizes major category alerts, including for which companies and participants the company is performing below expectations.
Bottom: Category Performance
Shows for each category, how important it is to customers compared to how well the company is delivering, including whether the category is on alert status.
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