Customer Retention Automation

STAMP is a Customer Retention Automation (CRA) platform that assesses B2B customer sentiment, significantly improves your ability to retain accounts, increases recurring revenue, and maximizes customer lifetime value.

"NPS alone will not tell you if your customers will renew!"

-- CMO, Global Insurance Carrier

Watch How STAMP Will Increase

B2B Customer Retention

STAMP Is Your Retention Automation Engine

“It’s cheaper to keep a client then acquire a new one!” 

 

Many B2B companies have worked to automate sales and marketing, but there remains a void in the market to automate retention.  

 

Companies spend 5-10X on marketing and sales as compared to retention, when a mere 3-5% increase in retention can generate an incremental 25-75% in net income. 

Marketing Automation

A newer generation of companies that automate the outbound email campaigns and workflows, enabling companies to nurture leads

Examples

Hubspot

Marketo

Pardot

Sales Automation

Companies that continue to pursue CRM and sales force automation, driven by the success of Salesforce

Examples

Salesforce

Zoho

Microsoft Dynamics

Zendesk

The first and industry leading platform dedicated to automating the retention process

Retention Automation

STAMP Produces Multiple Real Time Dashboards

STAMP produces a dashboard on every client visualizing company performance across key areas of customer need. Each dashboard has 3 parts:

Top: Overall Perspectives & Customer Sentiment
Provides high-level summary of account performance on key indicators such as Net Promoter and Ease of Doing Business.  An overall “customer sentiment” score is also provided, based on STAMP’s proprietary algorithm. 

 

Middle: Category Scorecard
Visualizes average importance and performance scores showing how your company is meeting the needs of customers and accounts in key categories, while providing alerts when client needs are not being met.

 

You can have as few as 3 or as many as 6 categories. 

Bottom:  Statement Metrics By Category

Each category is made up of a series of statements.  This section shows performance versus importance for each statement, quantifies the gap, and identifies whether you are exceeding, meeting or underperforming. 

STAMP also produces performance management dashboards to compare each account manager against his or her peer group to see who is leading, at parity, or lagging. 

Top: Likelihood To Recommend

Summarizes each account manager’s Likelihood to Recommend and Ease of Doing Business scores, relative to their peers.

 

Middle: Alert Overview

Summarizes the number of alerts by account manager relative to the total.

Bottom:  Category Performance

Shows each account manager’s category average scores relative to their peer group, including the gap and alert status. 

For any campaign, STAMP provides aggregate dashboards visualizing customer sentiment, NPS and other overall perspectives, category metrics, and alerts by STAMP.

Top: Summary Metrics

Shows an overview of the Likelihood to Recommend and NPS score, Ease of Doing Business, and completion status.

 

Middle: Major Category Alerts
Visualizes major category alerts, including for which companies and participants the company is performing below expectations.

Bottom:  Category Performance

Shows for each category, how important it is to customers compared to how well the company is delivering, including whether the category is on alert status.

To schedule a STAMP demo, please fill in your contact details

120 Newport Center Drive

Newport Beach, CA 92660