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STAMP Reveals NPS Is NOT A Good Predictor Of B2B Customer Sentiment

February 16, 2019

Are you seeing a gap between your Net Promoter Score (NPS) and your actual business performance? Do you believe you understand your business customers’ or consumers’ feelings toward your company, but still see high churn rates?  You’re not alone. Increasingly, organizations are discovering that their NPS indices are not reliable indicators of whether their customers will actually renew their contracts.

 

NPS Is Not A Good Predictor Of Customer Sentiment

STAMP empowers organizations to systematically analyze what’s most important to their customers, measure performance in key categories, and implement remediation and retention plans – down to the individual client level. The result is significantly improved renewal rates, increased recurring revenue, and maximized customer lifetime values.

 

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